Shangri-La Rasa Sayang Resort & Spa Penang
WINNER
Best of Malaysia Awards 2011
Best Beach Resort: Winner
Best Service: Winner
What does it take to make a hotel/resort one’s favourite destination time and again? Is it the location? The opulent décor? Or perhaps it’s the facilities?
But as our well-travelled readers will tell you, it’s the little things that count. And in the service-industry it is not just common courtesy but going the extra mile to make one’s stay as pleasant and enjoyable as possible. And judging by the narrow margin of votes that saw the top five separated by less than twenty votes, it is an extension of hospitality that is prevalent in Malaysia.
Edging ahead to take the crown, Shangri-La Rasa Sayang Penang is part of a brand that is synonymous with service excellence thanks to its consistent and regular training courses for staff.
Aptly named after a favourite local folksong, Rasa Sayang, guests at the resort are always made to feel like family from the charming welcomes and solicitous attentions of the staff throughout the property.
Address: Batu Ferringgi Beach, Penang
Tel: 04 8888 888
Website: www.shangri-la.com